SaaS Business: 5 Essential Growth Strategies for 2025

As someone who’s been in the tech world for a while, I’ve seen the incredible rise of SaaS – Software as a Service. It’s amazing how far we’ve come from the days of floppy disks and CDs! Now, we can access powerful software with just a few clicks in our web browsers.

A modern office with computers, servers, and cloud icons. Employees collaborate in a sleek, open space with glass walls and contemporary furniture

SaaS has revolutionised how businesses and individuals use software. The market is booming, with projections showing that by 2025, a whopping 85% of business apps will be SaaS-based. While giants like Salesforce and Uber dominate headlines, there’s a whole world of opportunity for entrepreneurs in niche markets. I’m excited to explore how you can tap into this growing industry, even without massive funding or technical expertise.

Key Takeaways

  • SaaS offers exciting opportunities for entrepreneurs in niche markets
  • White labelling existing applications can be a quick way to enter the SaaS business
  • Thorough planning and beta testing are crucial for developing successful SaaS products

How to Launch Your SaaS Venture

Kicking off a SaaS business is an exciting journey! The first hurdle I faced was deciding what kind of software service to offer. If you’re like me, you might already have a brilliant idea in mind. But if not, don’t worry – it’s time to put on your thinking cap!

Here are some tips to help you choose your SaaS niche:

  1. Identify a problem you’re passionate about solving

  2. Research market demand

  3. Assess your skills and expertise

  4. Consider your target audience

Remember, you don’t need to be a tech whiz to start a SaaS company. Many successful founders come from non-technical backgrounds. The key is having a clear vision and understanding your customers’ needs.

If you’re still unsure, I’d recommend exploring different industries and talking to potential users. This hands-on approach can spark inspiration and help you find your perfect SaaS idea.

How to Come Up with Brilliant Ideas for Your SAAS Business

When I’m brainstorming ideas for a new SAAS venture, I like to start by exploring current market trends. Websites like betalist.com and producthunt.com are brilliant resources for spotting emerging SAAS startups and industry patterns.

As I sift through potential concepts, I ask myself these key questions:

Is my app for socialising or completing tasks?

Social apps can be tricky to launch successfully. They often need a large user base to really take off. Task-based apps, on the other hand, can gain traction more quickly by solving specific problems for users.

Are there already big players doing something similar?

If I find several well-funded apps offering similar services, I know it’s time to go back to the drawing board. There’s no sense in trying to compete with established giants right out of the gate.

Will my target audience be willing and able to pay a monthly fee?

I always aim to create solutions for people who have both the need and the means to pay for my service. It’s much easier to build a sustainable business when your customers have money to spend.

To generate ideas, I like to:

  • Talk to friends and colleagues about their daily challenges
  • Browse industry forums to spot common pain points
  • Look at popular non-SAAS businesses and think about how they could be improved with a software solution

Remember, the best SAAS ideas often come from personal experience. What problems do you face in your own life or work? Could a clever bit of software solve them?

By focusing on niche markets with specific needs, I’ve found it’s much easier to create a SAAS product that truly resonates with users. Don’t be afraid to start small – sometimes the most successful businesses grow from humble beginnings!

How to Get Started with a SaaS Business: Rebranding Existing Software

I’ve discovered a brilliant shortcut for launching a SaaS business without the hefty costs of developing software from scratch. It’s called white labelling, and it’s a game-changer for aspiring entrepreneurs.

Here’s how it works:

  1. Find a ready-made SaaS product
  2. License it from the original developer
  3. Rebrand it as your own
  4. Sell it to your target market

I’ve come across some fantastic platforms that offer white-label SaaS solutions:

  • Vendasta: Offers a wide range of B2B apps
  • Sell SaaS: Provides tools tailored for internet marketers

The best part? You can set up shop as a software company in less than 24 hours!

Bear in mind, you’ll be entering a competitive market. To stand out, you’ll need to:

With a solid plan and a bit of elbow grease, you could soon be earning a tidy income from your very own SaaS business.

Starting a SaaS Business: My Cautionary Tale

Back in 2010, I stumbled into the world of SaaS without even realising it. I was teaching online business owners about Facebook fan pages, and I thought I’d create a nifty tool to help them build email lists. Little did I know, this modest venture would lead me down a costly and time-consuming path.

My journey began with a simple PHP template, but as demand grew, so did my ambitions. I hired developers to enhance my product, constantly adding new features to keep up with Facebook’s ever-changing landscape. Before I knew it, I was in over my head.

Here’s a quick look at my missteps:

  1. Straying from my expertise
  2. Underestimating development costs
  3. Neglecting marketing efforts
  4. Failing to anticipate platform changes

I spent two years chasing my tail, trying to outpace competitors with deeper pockets. While I was buried in code and developer chats, my rivals were using white-label solutions and focusing on promotion. They were raking in the cash while I was haemorrhaging money.

The nail in the coffin came when Facebook changed its stance on tabs and landing pages. Suddenly, my hard work became obsolete. I was left exhausted, financially drained, and wondering where I’d gone wrong.

My biggest takeaway? Stick to what you’re good at. I’m an educator and marketer at heart, not a software developer. If I could go back, I’d focus on collaboration rather than trying to do it all myself.

Table: SaaS Pitfalls to Avoid

Pitfall Consequence
Ignoring core skills Wasted time and resources
Underestimating costs Financial strain
Neglecting marketing Lost revenue opportunities
Overreliance on platforms Vulnerability to changes

In hindsight, I should have sought partnerships with established SaaS providers. By combining my marketing know-how with their technical expertise, we could have created a win-win situation. Instead, I learned a costly lesson about staying in my lane.

How to Get Your SaaS Business off the Ground: Creating Your Application

Sketching Out Your App Idea

I always start by jotting down how my customers will interact with the SaaS app. I think about their problems and how my software will solve them. I create detailed scenarios of people using the app. This really helps me clarify my ideas.

Before I spend a penny on development, I draw out the entire application on paper. I include every button and link, noting what each one does. This level of detail is crucial.

Next, I show these sketches to potential customers. I walk them through each step to make sure they grasp how the app can help them. This often leads to valuable feedback, though I’m careful not to implement every suggestion straight away.

My initial goal is to create a Minimum Viable Product (MVP). This is the first version I’ll use for testing with a small group of users. It helps me spot and fix any issues early on.

I keep a list of extra features suggested during these paper walk-throughs. These might come in handy for future updates.

Finding the Right UX Designer

Once my sketches are ready, it’s time to bring in the experts. The first person I look for is a skilled UX designer. They’ll create the visual aspect of my SaaS application.

The look and feel of a SaaS app is crucial for keeping users engaged. Nobody wants to use unattractive software, so I make sure the design is top-notch.

I often find great UX designers on websites like dribbble.com. These professionals can be pricey, but their work is usually worth it. If I’m working with a tighter budget, I might look for freelancers on platforms like Upwork or Fiverr.

After the UX designer finishes their work, I’ll have the front-end wireframes, CSS style sheets, and HTML. These form the visual elements of my SaaS app.

Here’s a quick checklist I use when looking for a UX designer:

  1. Portfolio review
  2. Experience with SaaS applications
  3. Understanding of user-centred design principles
  4. Communication skills
  5. Ability to work within my budget and timeline

I find it helpful to ask potential designers about their process. Here’s a simple table I use to compare candidates:

Designer Process Timeline Budget Experience
A
B
C

This helps me make an informed decision about who to hire.

Remember, a good UX designer can make a world of difference to your SaaS application. They’ll ensure that your app is not only functional but also a joy to use.

How to Get Your SaaS Project Off the Ground: Finding the Right Developer

Searching for and Chatting with Coders

When I started my SaaS venture, I quickly realised that finding the right developer was crucial. I had two main options: hire someone from Europe or the US at a higher rate, or look for talent in places like India or the Philippines where costs are lower but skills are often just as impressive.

I found that developers from India and the Philippines can be brilliant, but there might be some communication hiccups due to cultural differences. Don’t let this put you off though – some of the world’s best software comes from these regions.

When I was hunting for a developer on Upwork, I came across some great candidates. One chap caught my eye – he charged £24 per hour, had fantastic ratings, and a solid track record of earnings. He definitely made my shortlist!

When interviewing developers, I always make sure to:

  • Check they’re working solo, not fronting for a larger group
  • Insist on a video call to gauge communication and build rapport
  • Ask to see examples of their previous work (while respecting any NDAs)

Remember, software projects can be pricey and time-consuming. I like using Upwork’s milestone feature to spread out payments and keep the project on track.

Putting Your SaaS App Through Its Paces

Once you’ve got your Minimum Viable Product (MVP) ready, it’s time for beta testing. This crucial step involves real users trying out the software before the full launch.

You don’t necessarily need to pay beta testers. Often, offering free or discounted access to the first release is enough to attract willing participants. Here are some places you’ve had luck finding beta testers:

  • Facebook groups related to your target market
  • Reddit communities
  • Specialised beta testing websites

Some popular beta testing sites include:

  1. Betalist
  2. Killerstartups
  3. Betabound

I once read a fantastic case study on chanty.com about getting free beta testers – it’s well worth a look if you want to dive deeper into this topic.

After the beta testing phase, you work with your UX designer and developer to iron out any issues that cropped up. Then it’s time for the exciting part – getting the application ready for market!

Here’s a quick checklist you can use for the beta testing process:

  • Identify target users
  • Choose testing platforms
  • Set clear objectives
  • Prepare feedback collection methods
  • Analyse and prioritise feedback
  • Implement necessary changes

Remember, the goal is to create a product that truly meets your users’ needs. Beta testing is your chance to fine-tune your SaaS application before it hits the big time.

In your experience, the key to success in the SaaS world is staying flexible and responsive to user feedback. It’s a journey of constant improvement, but with the right developer by your side and a solid beta testing strategy, you’ll be well on your way to creating a standout SaaS product.

How to Launch Your SaaS Product: From Development to Market Entry

Web Hosting Solutions

You’ve found that robust web hosting is vital for any SaaS application. Your customers won’t stick around if your app is slow or unreliable. Trust me, you’ll want to avoid cheap shared hosting plans – they simply won’t cut it for a SaaS product.

When starting out, you’d recommend budgeting about £40 per month for hosting. This cost can grow significantly as your user base expands, potentially reaching thousands of pounds monthly. It’s crucial to choose a scalable hosting provider from day one.

Selecting a web host can be tricky, as negative reviews exist for every company. I suggest sticking with these well-known, scalable options:

  • Amazon AWS
  • Google Cloud
  • Microsoft Azure

These providers offer the flexibility to grow with your business, ensuring your app stays online and responsive as demand increases.

Promoting Your SaaS Venture

In the global SaaS market, you’re up against worldwide competition. You’ll need to flex every marketing muscle to attract users to your app.

Here are some marketing strategies you’ve found effective:

  1. Facebook advertising
  2. Content marketing
  3. YouTube channel creation
  4. Email list building

But that’s just the beginning. To truly stand out, you might need to go the extra mile. For instance, you know of a bootstrapped SaaS company that recorded personalised welcome videos for their first hundred or so users using a tool called Loom. While this might seem extreme, it shows the level of commitment needed to market your SaaS business effectively in its early stages.

You also recommend:

  • Partnering with established players in your niche
  • Seeking influencer endorsements
  • Implementing affiliate programmes

These tactics can help you gain those crucial initial users and build momentum for your SaaS product.

Remember, marketing your SaaS business is an ongoing process. Be prepared to adapt your strategies as you learn what works best for your specific product and target audience.

How to Set Prices for Your SAAS Product

Pricing Based on Features

You’ve found that many SAAS companies use a tiered pricing model based on features. This approach lets customers choose the plan that best fits their needs. For example, a basic plan might offer core functions, whilst premium tiers unlock advanced tools. It’s a clever way to cater to different user segments and budgets.

Pricing by Features and User Count

Another popular strategy you’ve noticed combines feature-based pricing with the number of users. This works brilliantly for team-oriented software. Small teams can start with a lower-priced plan, and as they grow, they can upgrade to accommodate more users and access additional features. It’s a flexible model that scales with your clients’ businesses.

Free with Premium Options

The freemium model is a favourite of yours. It offers a basic version of the product at no cost, enticing users to try it out. Premium features are then locked behind a paywall. This approach can help build a large user base quickly. You’ve seen many successful SAAS companies use this to great effect, converting free users to paying customers over time.

You recommend experimenting with these pricing models to find what works best for your SAAS product. Keep in mind that pricing isn’t set in stone – you can adjust it as you learn more about your customers and market. Remember, the goal is to find a balance between attracting users and generating sustainable revenue.

Advancing Your SAAS Venture

When developing your SAAS business, you’ve learnt it’s crucial to resist the urge to delay launches for minor tweaks. The beauty of SAAS is its flexibility for quick updates. Gone are the days of year-long waits for new features!

You embrace agile methods, focusing on short sprints to roll out frequent, smaller updates. This approach helps you:

  • Deliver what customers truly want
  • Respond swiftly to feature requests
  • Build a product that evolves with user needs

You always strive to keep an open dialogue with your users. By listening and acting on their feedback, you turn them into loyal fans and product champions. Here’s how you maintain this connection:

  1. Regular surveys
  2. User forums
  3. Direct feedback channels

Remember, the SAAS world moves fast. You stay nimble, adapting your product based on real user insights. It’s not about perfection from day one, but continuous improvement guided by those who matter most – your customers.

How to Launch Your Own SaaS Venture

You’ve learned a lot about starting a SaaS business through your own experiences. It’s an exciting field with huge potential for those who are well-prepared. If you’ve got a brilliant idea for a software service and strong project management skills, you could be onto a winner. The SaaS market is still ripe with opportunities for bold entrepreneurs. While your own journey had some bumps, you believe anyone with the right mindset can succeed. Just remember to plan carefully, understand your market, and be ready to adapt. With hard work and a bit of luck, you might just create the next big thing in SaaS!

How to Begin a SAAS Enterprise – Common Queries

What’s a SAAS Enterprise?

A SAAS enterprise is a type of software company that offers its products through subscriptions. Unlike traditional software firms, SAAS businesses let customers use their products continuously for a regular fee. This model saves users the bother of installing and maintaining software themselves. It’s a win-win, as it also helps SAAS companies earn money more effectively.

What Are the Perks of Launching a SAAS Enterprise?

Starting a SAAS enterprise has many advantages. The market is huge and growing fast. In 2021, worldwide income from public cloud services jumped by 29% to £408.6 billion. That’s a lot of potential customers!

SAAS businesses often have lower costs than old-school software companies. This means we can keep our prices down and still make a profit. It’s great for us and our customers.

Can You Give Me an Example of a SAAS Company?

Sure! One common type is a cloud-based software company. Think of Microsoft Office 365 – it’s a productivity tool you can use online. Salesforce is another good example. It’s a customer relationship management platform. WordPress, a content management system, is also a SAAS product.

Other SAAS companies include online marketplaces like Amazon Web Services and ride-hailing services like Uber and Lyft. The key to success? Create innovative software that people really need.

Is Netflix a SAAS Enterprise?

Yes, Netflix is indeed a SAAS company. It streams entertainment over the internet, letting users watch shows and films through web browsers on different devices. Like other top SAAS firms, Netflix uses a subscription model. Users pay regularly to keep watching, which gives Netflix a steady income.

How Do SAAS Companies Make Money?

SAAS companies, including software developers and providers, mainly earn through subscriptions. Customers pay monthly or yearly to use the software. This gives the company a reliable income stream.

Some SAAS firms also make money by:

  • Offering extra services
  • Using customer data (with permission, of course!)
  • Having different price tiers for various service levels

What Are the Benefits of SAAS for Small and Medium-Sized Businesses?

SAAS solutions are brilliant for smaller businesses. Here’s why:

  1. They’re cost-effective
  2. They can grow with your business
  3. They cut down on IT costs
  4. They offer secure cloud storage
  5. You can use them anywhere with internet
  6. They cover lots of business needs, from HR to finance

How Do SAAS Platforms Keep Data Safe?

SAAS platforms take data security very seriously. They use strong cloud systems and train their staff in security. Most SAAS providers use advanced security measures like:

  • Encryption
  • Secure cloud storage
  • Regular security checks

They also update their systems often to protect against new threats.

What Part Does Social Media Marketing Play in Growing a SAAS Company?

Social media marketing is crucial for SAAS companies. It helps us:

  • Increase brand visibility
  • Engage with customers
  • Attract new customers
  • Keep existing customers happy

It’s especially useful for SAAS companies that sell directly to consumers. We can reach more people and build stronger relationships with our customers.

Can SAAS Solutions Work with Existing Customer Systems?

Absolutely! Most SAAS applications are designed to work smoothly with systems customers already use. This includes tools for managing customer relationships, email marketing, and project management. By integrating well, SAAS systems can improve sales processes, customer data management, and overall efficiency.

Why Is Customer Acquisition Cost Important in SAAS?

Customer acquisition cost is a key measure in SAAS. It tells us how much we spend to get each new customer. This includes marketing and sales costs. A lower acquisition cost, combined with keeping customers for longer and earning more from each customer over time, shows a healthy SAAS business.

Why Is Project Management Software Vital in the SAAS Industry?

Project management software is essential in SAAS. It helps us:

  • Organise tasks
  • Plan effectively
  • Execute projects efficiently

It’s crucial for managing development timelines, coordinating team efforts, and delivering SAAS products on time. Good project management keeps our software quality high and consistent.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

How Do SAAS Companies Keep Their Customers?

We use various strategies to keep customers happy:

  • Providing excellent support
  • Constantly improving our software
  • Offering personalised experiences
  • Responding quickly to feedback

Keeping existing customers is often cheaper than finding new ones. It’s crucial for sustainable growth in SAAS.

What Role Does Marketing Automation Play in SAAS Businesses?

Marketing automation is a game-changer for SAAS businesses. It helps us:

  • Generate leads more efficiently
  • Segment our customers better
  • Run effective email campaigns

By personalising our marketing, tracking customer engagement, and managing our sales relationships, we can reduce acquisition costs and increase conversions.

Which SaaS firms are well-known?

I’ve noticed that many people use SaaS products without realising it. Some popular examples include:

  • Slack for team communication
  • Zoom for video conferencing
  • Salesforce for customer relationship management
  • Dropbox for file storage and sharing
  • HubSpot for marketing and sales

These companies have become household names in the business world. They offer cloud-based applications that users can access via web browsers, making them easy to use and update.

What are some fresh SaaS business concepts?

If you’re looking to start a SaaS business, consider these innovative ideas:

  1. AI-powered content creation tools
  2. Virtual reality meeting platforms
  3. Blockchain-based secure document sharing
  4. Personalised learning management systems
  5. IoT device management platforms

The key is to identify a problem in a specific industry and create a software solution that addresses it effectively.

How does a SaaS company make money?

The SaaS business model is quite interesting. Here’s how it typically works:

  1. Subscription-based pricing
  2. Tiered pricing plans (e.g. basic, pro, enterprise)
  3. Per-user pricing
  4. Usage-based pricing

Most SaaS companies offer a free trial or freemium model to attract users. They then aim to convert these users into paying customers by offering additional features or increased usage limits.

What’s needed to launch a SaaS firm?

Starting a SaaS company involves several steps:

  1. Identify a market need

  2. Develop a minimum viable product (MVP)

  3. Choose a cloud platform for hosting

  4. Set up a pricing model

  5. Create a marketing strategy

  6. Build a customer support system

It’s crucial to focus on creating value for your users and continuously improving your product based on feedback.

Can I start a SaaS business on a shoestring budget?

Yes, it’s possible to start a SaaS business with limited funds. Here are some tips:

  • Use open-source tools and frameworks
  • Start with a basic MVP and improve gradually
  • Leverage digital marketing techniques like SEO and social media
  • Outsource non-core functions
  • Use a pay-as-you-go cloud infrastructure

Remember, many successful SaaS companies started small and grew over time.

What are the primary income sources for SaaS businesses?

SaaS businesses typically have several revenue streams:

  1. Subscription fees
  2. Upselling and cross-selling
  3. Professional services (e.g. customisation, training)
  4. API access fees
  5. Advertising (for free or freemium products)

The goal is to create a steady, recurring revenue stream while continually adding value for customers to reduce churn and increase lifetime value.

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